Order Processing & Delivery Time
We are dedicated to getting your order to you as quickly as possible. Orders confirmed and paid for on a workday (Monday-Friday) before 14:00 (GMT+2) are typically processed and dispatched the same day.
Please note that packages are not dispatched on weekends (Saturday-Sunday) or public holidays.
Once dispatched, product delivery typically takes place within 1-10 business days, depending on your location and the courier service selected.
Once your order has been shipped, you will receive an e-mail from us containing your tracking number and a link to the courier's website.
Our Delivery Partners
We use a variety of trusted courier services to deliver your order. For deliveries within the Baltic states (Latvia, Lithuania, Estonia), we typically use Omniva.
Our full list of available courier partners includes:
- Omniva
- DPD
- UPS
- FedEx
- Smartpost
- EMS
International Shipping
We ship to a wide range of countries both within and outside the European Union.
Important Note for Non-EU Customers: All orders shipped outside the EU may be subject to import duties, taxes, and customs processing fees in the destination country. The recipient is fully responsible for paying these fees. SIA "Agate Investments" is not responsible for any additional charges or delays caused by customs.
We currently offer shipping to the following countries:
Argentina, Armenia, Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Moldova, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, and Uzbekistan.
Restricted Items Policy
Please be aware that some of our products, such as firearms, firearm parts, and certain types of optics, are regulated and subject to strict national and international export/import laws.
It is your responsibility as the customer to know your local, state, and national laws before placing an order. You must ensure you are legally allowed to purchase, possess, and import the items you are ordering.
SIA "Agate Investments" reserves the right to cancel any order that may violate these regulations.
In-Store Order Pickup
You can choose to pick up your order free of charge from our physical shop. Please wait for a confirmation from our sales assistant that your order is available and ready for pickup.
Our Shop Address:
pagrabstāvs, Brīvības gat. 221,
Rīga, LV-1039, Latvia
Delivery Costs & Confirmation
Order Confirmation: All orders are processed after confirmation from a sales assistant and once the goods are confirmed to be in stock.
Delivery Costs:
- In-Store Pickup: Free of charge.
- Courier Service: The price is calculated by our sales assistant based on the courier's official price list. The final cost depends on the delivery address and the total weight of the order.
Contact & Additional Information
Payment Note: If you are paying by bank transfer, your order will be dispatched *after* the payment has been received in our account.
If you have any questions, please contact us. We guarantee an individual approach for each client.
Phone: +371 20310310